Returns & Exchanges
At QCY Official Store, we stand by our audio technology and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your electronics are defective or don't meet your expectations, we provide a streamlined process for replacements and refunds.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Quality Assessment
Provide a photo or short video demonstrating any technical defects or connectivity issues to expedite the approval process.
Package and Ship
Once approved, securely pack the device in its original packaging including all accessories and ship it to our designated service center.
Refund or Replacement
After our technicians inspect the returned unit, we will issue a full refund to your original payment method or dispatch a brand-new replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing