Frequently Asked Questions
Everything you need to know about your QCY audio experience.
Are QCY earbuds compatible with both iOS and Android?
Yes, all QCY Bluetooth earbuds are fully compatible with both iOS and Android devices, as well as laptops and tablets that support Bluetooth connectivity.
How can I customize the touch controls and EQ settings?
You can download the official QCY App from the App Store or Google Play Store to customize button functions, adjust EQ settings, and update firmware.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and selected shipping method.
What is your return policy for defective items?
We offer a 30-day return policy for any manufacturing defects. Please contact our support team with your order number and a video of the issue to initiate a replacement or refund.
How do I verify the authenticity of my QCY product?
Every genuine QCY package comes with an authenticity scratch code on the box. You can enter this code on our official website to verify its legitimacy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to ensure a secure checkout process.